Thank you for choosing Aquas Live. Your satisfaction is our priority, and we strive to provide you with high-quality products and services. Please review our Refund Policy to understand your rights and responsibilities regarding refunds.

Refund Eligibility:

• We offer refunds for products that are defective or damaged upon receipt.
• To be eligible for a refund, you must notify us within 15 days of receiving the product and provide evidence of the defect or damage.

How to Request a Refund:

• To request a refund, please contact our Customer Service team at [info@aquaslive.com] with your order number, a description of the issue, and supporting evidence (such as photographs).
• Our Customer Service team will review your request and provide instructions on the next steps.

Refund Process:

• Once your refund request is approved, we will initiate a refund to your original payment method.
• The time it takes for the refund to reflect in your account may vary depending on your payment provider.

Non-Refundable Items:

• Certain items are non-refundable, including [list specific non-refundable items or categories].

Return Shipping:

• If required, we may provide instructions for returning the product. Return shipping costs may be covered by Aquas Live or the customer, depending on the nature of the issue.

Cancellation of Orders:

• If you wish to cancel your order, please contact us as soon as possible. Once an order is processed or shipped, it cannot be canceled, and the refund policy will apply.

Refund Status:

• You can check the status of your refund by contacting our Customer Service team at [info@aquaslive.com].

Changes to This Policy:

• We may update this Refund Policy periodically. Please review the latest version to stay informed about our refund process.

Contact Us:

If you have any questions or concerns regarding our Refund Policy, please contact us at [info@aquaslive.com].

By making a purchase with Aquas Live, you agree to abide by the terms outlined in this Refund Policy. Thank you for choosing Aquas Live—your trusted partner in quality products and customer satisfaction.